Refund Policy

Last updated: 2026-10-16

Try it free first

Every account starts with a free 2-month pilot. No card is needed, and you are never charged unless you add a payment card yourself to continue after the pilot.

Refunds

If you're not satisfied, ask for a refund within 14 days of any payment and we'll refund the full amount you were charged, no questions asked. We cover any currency-exchange or payment fees. Refunds go back to the card you paid with; depending on your bank they usually appear within 5 to 10 business days.

Cancelling

You can cancel your subscription at any time. Cancelling stops all future payments; you keep access until the end of the month you've already paid for. After 14 days from a payment, that month is not refunded, but nothing more will be charged.

Changing the number of villas

Adding or removing properties changes the price from your next monthly payment. We don't charge or refund part-months for changes in between.

If something goes wrong on our side

If ADR Pulse is unavailable for a significant part of a month you've paid for, tell us and we'll refund or credit that month.

How to ask

Message us on WhatsApp (the number is shown on our sign-up page after registration) with the email or phone number of your account. We reply within two business days.